Last updated: September 2026. These terms apply to everyone using movecompass.co.uk.
1. Who we are
MoveCompass is a UK website at movecompass.co.uk. "We" and "us" mean MoveCompass; "you" means anyone using the site.
You can write to us at info@movecompass.co.uk or through the contact page.
2. What MoveCompass is, and what it is not
MoveCompass presents official public data about UK areas so you can research a place before moving there.
It is a research tool, not advice. We do not advise you on where to live, what to buy, or what anything is worth. We are not estate agents, surveyors, mortgage advisers or solicitors, and nothing on the site should be treated as a substitute for any of them.
The data is not ours and we present it as published. Every figure comes from a named source, shown on the page it appears. We do not adjust or smooth figures, and we do not invent data for areas a publisher does not cover.
Two exceptions, stated plainly because they are the only ones: where the energy register returns a band letter and no score, we use the midpoint of that band — which is why the report shows a band rather than a decimal. And where several figures are combined into one summary, that arithmetic is ours. Where a publisher's data has known limits we say so beside the number — Ofcom's broadband figures are modelled predictions rather than measurements, and recorded crime counts incidents rather than measuring risk.
Data can be out of date or wrong at source. We show when each dataset last refreshed so you can judge for yourself. For any decision that matters, check the original — we link to it.
3. Your account
You need a verified email address to use the tools. One account per person. Keep your password to yourself, and tell us if you think somebody else has access to your account.
We may suspend an account that is being used to scrape the site, to get round the fair-use limits, or in a way that degrades the service for others.
4. Free and paid plans
The free plan includes a limited number of searches a week, two-postcode comparison, three saved areas and one vehicle. Paid plans raise those limits and add alerts, email digests, history charts and — on Pro — PDF reports.
Prices are shown on the pricing page and include VAT where it applies. If we change the price of a plan you are already on, we will tell you before it takes effect and you can cancel.
5. Trials, payment and cancellation
Trials. Paid plans include a three-day trial. You are not charged until it ends, and cancelling before then costs nothing.
Payment. Subscriptions renew automatically on the same date each period until you cancel. We email you three days before a renewal, and the day before a trial ends, so a charge is never a surprise.
Cancellation. You can cancel at any time from your account, in one click. No email, no retention call. You keep access until the end of the period you have already paid for.
Your 14-day right to cancel. Within 14 days of subscribing you may cancel for any reason, including changing your mind, under the Consumer Contracts Regulations 2013. We refund to your original payment method within 14 days of being told. If you asked us to start the service immediately, we may keep a proportionate amount for the days used.
After 14 days. We do not refund the period you are already in — which is why access continues to the end of it rather than stopping the day you cancel. If something has gone wrong, tell us whenever it happened and we will put it right.
Failed payments. If a payment fails we will retry and let you know. If it keeps failing, the subscription ends and the account reverts to the free plan rather than being deleted.
6. The removals directory
We are not a booking service and we take no commission. You contact a firm directly and any arrangement is between you and them.
Before a listing appears we check a driving licence and an insurance certificate, and we record when that cover expires. A listing is hidden automatically once cover lapses. That check is a point-in-time check of documents, not a guarantee of the work — always ask to see current insurance before work starts, get a written quote, and never pay in full up front.
If you list a business, you confirm that the details and documents you give us are true and current, and that you will tell us if your insurance lapses.
7. Discount codes
Where we offer a code, these apply unless the offer says otherwise:
- One code per account, and one account per person.
- A code applies to the plan you were on when you used it. Changing plan ends the discount.
- Where a code gives a period free or reduced, the normal price applies afterwards. The date is shown when you subscribe and again in the reminder email.
- Codes have no cash value and cannot be exchanged for one.
- Limited offers — such as "first 100 members" — end when that number is reached, whatever the code says.
- We may withdraw a code at any time, but never one already applied to a live subscription.
8. If you list a removals business
Listing is free and there is no commission. In return you agree that:
- The details and documents you give us are true, current and yours.
- You hold valid insurance for the work you advertise, and you will tell us if it lapses. We record expiry dates and a listing hides itself automatically when cover runs out, but that is a backstop, not your responsibility discharged.
- You will deal with people who contact you honestly, quote in writing, and not ask for payment in full before work starts.
- We may remove a listing at any time — for a complaint we consider justified, for documents we cannot verify, or for conduct that would reflect on the directory. We will tell you why.
We check documents at a point in time; we do not supervise the work. Any arrangement is between you and your customer, and we are not a party to it.
9. What you may and may not do
You may use the site to research areas for yourself, your family, or your work, and quote figures from it if you name the original source.
You may not scrape it, copy the database, resell the data, or use automated tools against it. The underlying datasets are published under their own licences — mostly the Open Government Licence — and those licences apply to you directly if you reuse the data.
10. Availability
We aim to keep the site available but do not guarantee it. Datasets we depend on are published by other organisations and are sometimes unavailable, out of date, or withdrawn. We will not be liable for a tool being unavailable or a dataset being incomplete.
11. Liability
Nothing here limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Beyond that, and because this is an information service rather than an advice service, we are not liable for decisions you make based on what you read here.
Our total liability to you is limited to the greater of £100 or what you have paid us in the twelve months before the claim. A cap of "what you paid" alone would come to nothing for somebody on the free plan, and a limit of zero is not a fair term.
Nothing in this section limits your rights as a consumer, and a court may disregard any term it considers unfair under the Consumer Rights Act 2015.
12. Your rights as a consumer
If you are a consumer in the UK, these terms do not affect your statutory rights, including your rights under the Consumer Rights Act 2015.
13. Changes
We may update these terms. If a change materially affects you, we will email you before it takes effect.
14. Law
These terms are governed by the law of England and Wales.
If you live in Scotland or Northern Ireland you may bring proceedings in your own courts, and the law of that nation applies to you. Nothing here takes away a right you have where you live.
Questions
Anything unclear here: ask us. A person reads every message.